Introduction

Here at Glendee, we are committed to a policy of protecting the rights and privacy of individuals. Protecting your personal information is of high priority for both the staff, management, trustees and volunteers of Glendee.

Purpose of Policy

Glendee has created this policy to ensure that:

It complies with GDPR and follows good practice.
The GDPR aims to ensure organisations keep personal data in a secure way. The PCI DSS focuses on payment card and cardholder data, while the GDPR covers regulation for EU residents’ personal data. The important difference is that GDPR is more general than PCI DSS.
It is open about how it processes and stores your personal information
It demonstrates our accountability and responsibility for data protection
It has implemented a GDPR compliant Subject Access Request (SAR) procedure for responding to all types of data privacy related requests.

Who are we?

Glendee Rescue is an animal rescue and rehoming facility based in Hertfordshire.Glendee Rescue Ltd is registered at Companies House as Glendee Rescue Limited (hereafter referred to as Glendee) and with Charities commission England registration number 1171888 registered address of Glendee, Dixons Hill Close, Welham Green, St Albans, AL9 7EN

What’s not included?

This policy doesn’t cover other companies or organisations (which advertise our products or services and use cookies, tags and other technology) collecting and using your personal information to offer any relevant online advertisements to you.Please read our cookie policy at the end of this policy document for information about how we use cookies on our websites.

You can connect to other organisations’ websites, apps, products, services and social media from our websites via links. This privacy policy doesn’t apply to how the other organisations may use your personal information.

You’re advised to review their privacy policies before providing your personal data.

How do we collect information about you?

There are different ways in which we collect information about you. This includes when you use any of our websites and when you contact us via email, phone or post.In some instances, they will have a legal basis for us doing so.

What type of information is collected from you?

Glendee collects certain personal information about you. These would include your name, address, email address, and family circumstances in application for animal adoption. Glendee does not hold/store any credit/debit card details.

How is your information used?

Glendee may use your personal data:

To notify you about changes to our services
To process your application to adopt
To process financial payments
To provide you with obligatory information
To third parties who undertake services on our behalf in relation to our business operations, or where you have otherwise provided consent for us to do so (e.g. animal insurance)
To provide you with information, products or services which you have requested or which we believe may be of interest to you
To seek your views or comments on the services we provide
To process job applications.

How long is your information retained for?

Your personal information will not be retained beyond what is required and will be held on our system for as long as it is necessary in relation to the purpose for which it was collected or for which it was further processed. The length of time for which we retain your personal information will take into account the legal and contractual requirements that influence the retention period.

Your personal information will be deleted or destroyed within a set time (currently 3 months) after it has been confirmed that it is no longer required to be retained.

Who has access to your information?

Glendee work with third party service providers, who are a natural or legal person, public authority, agency or body other than the data subject (you), the controller (Glendee), a processing internal or external person or entity who, under the direct authority of Glendee or a processor, are authorised to process your data, such as homecheckers, support and Insurance companies.

Consent

All processing of personal data requires a lawful basis, e.g. Contractual or Legal Obligation, where Consent provides one such lawful basis.

Your consent is considered to be freely given, specific, informed and an unambiguous indication by you, through a statement or by a clear affirmative action, which signifies agreement to the processing of your personal data.For example, depending on the circumstances, valid consent could be provided verbally, in writing, by ticking a box on one of our web pages, by choosing technical settings in an app, or by any other statement or conduct which clearly indicates in this context your acceptance of the proposed processing of your personal data.

Your consent can be withdrawn at any time; however, your right to withdraw consent is not retrospective (i.e. you cannot withdraw consent to processing that has already taken place).

How can you access your information that we hold?

You have the right to obtain confirmation that your data is being processed and to access your personal data that we hold about you, which is known as a Subject Access Request (SAR). We will typically provide this information free of charge; however, we may charge a ‘reasonable fee’, when a request is unfounded or excessive, to cover administrative cost.

Data accuracy

We take all reasonable steps to ensure that the information we hold about you is up to date and accurate. If, however, you change any of the information we hold about you, such as your address, then please contact us on email: glendeekennels@hotmail.comor write to us at Glendee Kennels, Dixons Hill Close, Welham Green, St Albans, AL9 7EN

How secure is your information?

All data held is protected by multiple layers of data and system security.

Cookie Policy

The Internet pages of Glendee use cookies. Cookies are text files that are stored in a computer system each with a unique Cookie ID via an Internet browser, which becomes personal data under the GDPR, as they constitute ‘online identifiers’.

Through the use of cookies, Glendee and its subsidiaries can provide you with more user-friendly services that would not be possible without the cookie setting.

You may, at any time, prevent the setting of cookies through our websites by means of a setting on your Internet browser, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time using your Internet browser or other software programs. This is available in all popular Internet browsers.

Our Mission is to save as many dogs as we can from being put to sleep, through no fault of their own and to place them in loving homes, giving them a second chance for happiness.